
Frequently Asked Questions
What should the customer know about your pricing?
Our pricing is hassle-free and all-inclusive—covering paint, labor, and materials. We offer multiple convenient payment options:
Credit Cards: Accepted but processing fees apply.
Venmo: Available with standard transaction fees.
Zelle: Fee-free option for quick bank transfers.
Afterpay: New in 2024! Pay for your service in four equal installments. We’ll go over the details during your consultation discovery call.
Additionally, for larger projects, we offer consumer-friendly financing through Wisetack, with amounts ranging from $500 to $25,000. Pre-qualify here with no impact on your credit score.
We’ll help you choose the best payment option for your project during the consultation!
What education and/or training does your team have?
We train our craftsmen on our designs, hiring those with carpentry and remodel experience.
Our team undergoes meticulous vetting and two weeks of specialized training on our designs. Supported by our client concierge and project managers, we aim to ensure a hassle-free experience.
What types of customers have you worked with?
We serve both residential and business clients, offering our services to a diverse range of spaces. Whether it's a home or a business, our expertise is tailored to meet your needs.
What should be considered before discussing project details?
Design Preferences: What style or theme are you envisioning?
Budget: What is your budget range for the project?
Timeline: Do you have a specific timeframe for completing the project?
Inspiration: Do you have specific inspirations or examples of designs you would like to show us?
What should the customer know about your pricing?
The installation time varies depending on the complexity and size of the project. Our team will provide you with an estimated timeline during the consultation phase.
Can I choose my own materials?
Absolutely! We offer a wide range of luxurious materials, and our designers will guide you in selecting the ones that best match your style and preferences.
Do you provide a warranty for your work?
Yes, we take pride in our craftsmanship and offer a 365 day warranty to ensure your satisfaction. Our team is dedicated to addressing any concerns and ensuring your accent wall remains flawless.
Will my wall look ok if it is textured?
Yes! 99% of the work we do is on textured walls and they look fabulous. If you'd like us to flatten the wall first, we can do it for an additional charge.
What is your cancellation policy?
If you cancel your installation, you will lose your 25% deposit out of respect for our time and resources.
What if I need to reschedule my installation?
You can reschedule your installation up to two times and your deposit will carry over. If you reschedule a third time we have the right to reject the service and you will lose your 25% deposit.